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Refund & Cancellation Policy
Effective Date: 2 October 2026 Last Updated: 2 October 2026 This Refund & Cancellation Policy applies to purchases made through NUMI International (M) SDN BHD (“NUMI”, “we”, “us” or “our”), including purchases made through numi-intl.ai, related NUMI websites, the NUMI application, NUMI Academy, training programs, masterclasses, memberships, events, digital products and other services offered by NUMI. By completing a purchase, you acknowledge that you have reviewed and agreed to this Refund & Cancellation Policy.1. General Refund Policy
Unless a specific product, program, event, membership or promotional offer expressly states otherwise at the time of purchase, all payments made to NUMI are final and non-refundable to the fullest extent permitted by applicable law. This is because many NUMI products and services provide immediate or time-sensitive access to digital materials, proprietary methodologies, personalised content, training resources, recordings, assessments, reports, community access or live sessions. Nothing in this Policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.2. Digital Products and Online Content
Purchases of digital products may include:- Digital courses;
- Online learning materials;
- Personalised reports or analyses;
- NUMI Pattern or Human Pattern Intelligence reports;
- Recorded seminars, workshops or masterclasses;
- Downloadable materials;
- E-books and guides;
- Digital assessments;
- App-based content;
- Proprietary frameworks and educational materials.
3. Live Training, Seminars and Events
Fees paid for live training programs, workshops, masterclasses, seminars, conferences or other events are generally non-refundable unless otherwise stated in writing. If you are unable to attend an event, NUMI may, at its discretion:- Allow your registration to be transferred to another eligible participant;
- Allow you to attend a future equivalent session;
- Provide access to a recording; or
- Offer another reasonable alternative.
4. Programs That Have Already Commenced
Where a course, coaching program, certification program, mentorship, membership or structured training program has commenced, payments already made are non-refundable unless required by law or expressly provided under the specific program terms. Participants remain responsible for any payment obligations agreed to under an instalment or progressive payment arrangement, subject to applicable law and the specific terms provided at the time of enrolment.5. Memberships and Subscriptions
Where NUMI offers recurring memberships or subscriptions, you may cancel future renewals in accordance with the cancellation method provided through your account or by contacting NUMI. Cancellation prevents future renewal charges but does not normally result in a refund for:- The current billing period;
- Previous billing periods;
- Unused membership time;
- Failure to access membership benefits; or
- Partial use of the service.
6. Personalised Reports and AI-Generated Analysis
Personalised reports, calculations, profile analyses, identity analyses, Human Pattern Intelligence outputs and AI-assisted interpretations are created using information submitted by the user. Because these services may involve processing and generating personalised results specifically for you, they are generally non-refundable once generation or processing has commenced. You are responsible for ensuring that the information you provide, including your name, date of birth and other relevant information, is accurate before submitting it. NUMI is not required to issue a refund where an inaccurate result is caused by incorrect information supplied by the user.7. Circumstances Where a Refund May Be Considered
NUMI may consider a full or partial refund where:- You have been charged more than once for the same transaction;
- Payment was successfully collected but NUMI is unable to provide the purchased product or service;
- A paid event is cancelled by NUMI and no reasonable replacement, rescheduled date or equivalent benefit is offered;
- A technical error attributable to NUMI prevents access to a paid service and NUMI is unable to resolve the issue within a reasonable period; or
- A refund is required under applicable law.
8. Change or Cancellation by NUMI
NUMI reserves the right to modify, postpone, reschedule or cancel courses, trainers, speakers, event dates, venues, delivery methods or program structures where reasonably necessary. Where a material cancellation occurs, NUMI may provide, depending on the circumstances:- A rescheduled session;
- Access to an equivalent program;
- Account credit;
- Replacement digital content; or
- A refund where appropriate or required by law.
9. Promotional and Discounted Purchases
Products or services purchased through promotional campaigns, early-bird offers, special discounts, bundles, founding-member offers, limited-time promotions or voucher arrangements are non-refundable unless the relevant promotion expressly provides otherwise or applicable law requires otherwise.10. How to Request a Refund
To request review of a transaction, contact: Email: support@numi-intl.ai Please include:- Your full name;
- Email address used for the purchase;
- Order or transaction number;
- Product or program purchased;
- Date of purchase;
- Amount paid; and
- Reason for the request.