Privacy Policy

Effective Date: 2 October 2026
Last Updated: 2 October 2026

NUMI International (M) SDN BHD (“NUMI”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, process, retain and protect personal data when you use our websites, applications, online platforms, training programs, events, memberships, digital products and related services.

This Policy should be read together with our Terms & Conditions and any additional privacy notice presented when specific personal data is collected.

1. Scope

This Privacy Policy applies to personal data collected through or in connection with:

• numi-intl.ai;

• Related NUMI websites and subdomains;

• The NUMI mobile or web application;

• NUMI Academy;

• NUMI training programs and educational services;

• Masterclasses, webinars and seminars;

• Events and community activities;

• Membership programs;

• Personalised reports and analyses;

• Customer support;

• Marketing communications; and

• Other products and services operated by NUMI.

Unless otherwise stated at the point of collection, NUMI International (M) SDN BHD is responsible for the processing described in this Privacy Policy.

2. Personal Data We May Collect

Depending on how you interact with NUMI, we may collect the following categories of information.

A. Identity and Profile Information

This may include:

• Full name;

• Date of birth;

• Gender where voluntarily provided or required for a particular service;

• Country or region;

• Preferred language;

• Profile photograph;

• Account username; and

• Other profile information you choose to provide.

B. Contact Information

This may include:

• Email address;

• Telephone or mobile number;

• Mailing address; and

• Communication preferences.

C. Account Information

This may include:

• Login credentials;

• Account identifiers;

• Membership level;

• Courses or programs enrolled in;

• Account activity; and

• Preferences and settings.

Passwords should be stored using appropriate security measures and are not intended to be available to NUMI staff in readable form.

D. Pattern and Personalisation Information

NUMI services may allow you to provide information used to generate personalised insights, which may include:

• Date of birth;

• Name;

• Personal interests;

• Goals;

• Relationship-related information;

• Career or business-related information;

• User-selected areas of focus;

• Responses to assessments or questionnaires;

• Personal reflections;

• Learning progress; and

• Information submitted when interacting with NUMI’s AI-assisted tools.

Please avoid providing medical records, financial account credentials, government identification numbers or other highly sensitive information unless NUMI specifically requests such information for a legitimate and clearly explained purpose.

E. Transaction Information

Where you purchase a NUMI product or service, we may process:

• Products or services purchased;

• Transaction amount;

• Date and time of payment;

• Billing information;

• Payment status;

• Invoice information; and

• Limited payment-related information received from payment providers.

Full card details are generally handled by our payment processing providers rather than stored directly by NUMI, depending on the payment method used.

F. Technical and Usage Information

We may automatically collect information such as:

• IP address;

• Device type;

• Browser type;

• Operating system;

• Device identifiers;

• Login activity;

• Pages viewed;

• Features used;

• Referral source;

• Approximate location derived from technical information;

• Website interactions;

• Session duration;

• Application usage; and

• Error or performance information.

G. Communications

We may retain records of communications with you, including:

• Emails;

• Customer support enquiries;

• Messages;

• Feedback;

• Testimonials;

• Survey responses; and

• Complaints.

H. Event and Recording Information

Where you attend a webinar, seminar, class, event or online session, we may collect:

• Registration information;

• Attendance information;

• Chat messages;

• Questions submitted;

• Audio or video where you choose to participate; and

• Photographs or recordings where appropriate notice has been provided.

3. How We Collect Personal Data

We may collect personal data:

• Directly from you;

• When you create an account;

• When you use our website or application;

• When you submit information for a personalised analysis;

• When you register for an event;

• When you purchase a product or service;

• When you subscribe to communications;

• When you contact customer support;

• Through cookies and similar technologies;

• Through authorised partners or service providers;

• Through payment providers;

• Through event and training platforms; and

• Where legally permitted, from publicly available or third-party sources.

4. How We Use Personal Data

NUMI may process personal data for purposes including:

Providing NUMI Services

To:

• Create and manage your account;

• Generate NUMI analyses and personalised insights;

• Provide educational content;

• Provide app features;

• Manage memberships;

• Provide courses and training;

• Deliver reports;

• Register you for events;

• Provide recordings and learning materials; and

• Respond to customer enquiries.

Personalisation

To personalise:

• Pattern insights;

• Content;

• Learning experiences;

• Recommendations;

• User interfaces;

• Educational pathways;

• Program suggestions; and

• Communications.

AI-Assisted Analysis

Certain NUMI services may use artificial intelligence, algorithms, automated systems or structured methodologies to:

• Organise information;

• Identify patterns;

• Generate personalised explanations;

• Produce educational insights;

• Recommend content; and

• Improve the user experience.

Such outputs are intended as educational and self-reflection tools and should not be treated as objective facts, guaranteed predictions or professional advice.

Payments and Administration

To:

• Process transactions;

• Verify payments;

• Issue invoices;

• Manage refunds;

• Prevent fraudulent activity; and

• Maintain financial and administrative records.

Communications and Marketing

Where permitted, we may use your contact information to send:

• Service communications;

• Account updates;

• Event reminders;

• Educational materials;

• Product announcements;

• Promotional offers;

• Program updates; and

• Other NUMI communications.

You may unsubscribe from marketing communications using the unsubscribe option provided or by contacting us.

You may continue to receive necessary administrative or transactional communications relating to services you use.

Security and Fraud Prevention

We may process information to:

• Authenticate users;

• Maintain system security;

• Detect suspicious activity;

• Prevent abuse;

• Protect NUMI intellectual property;

• Investigate violations; and

• Enforce our Terms & Conditions.

Improvement and Research

We may analyse usage and feedback to:

• Improve our services;

• Develop new features;

• Improve the NUMI methodology;

• Evaluate user experience;

• Test system performance;

• Improve AI-assisted tools; and

• Conduct internal research and analytics.

Where reasonably possible, aggregated or de-identified information may be used for these purposes.

Legal and Compliance Purposes

We may process or disclose information where necessary to:

• Comply with applicable laws;

• Respond to lawful requests;

• Establish or defend legal rights;

• Investigate fraud or misconduct;

• Meet tax or accounting requirements; and

• Protect NUMI, its users or third parties.

5. AI, Automated Processing and Profiling

NUMI’s services may use AI-assisted processing, algorithms and profile-based analysis to generate insights based on information such as your name, date of birth, selected interests and user interactions.

These systems may identify patterns and generate personalised content.

NUMI does not represent that automated or AI-generated outputs:

• Are scientifically proven facts;

• Predict future events with certainty;

• Guarantee specific outcomes; or

• Replace qualified professional judgment.

Where required under applicable law, you may have rights relating to automated processing or profiling.

You may contact us if you have questions about how your information is used in a particular automated process.

6. Cookies and Similar Technologies

NUMI may use cookies, pixels, analytics tools, software development kits and similar technologies to:

• Keep users signed in;

• Remember preferences;

• Maintain security;

• Measure website performance;

• Understand usage;

• Improve functionality;

• Analyse marketing effectiveness; and

• Provide relevant communications or advertising where permitted.

You may be able to control certain cookies through your browser or device settings.

Where required by law, NUMI will obtain appropriate consent before using non-essential cookies.

7. Sharing of Personal Data

We may share personal data with trusted organisations where reasonably necessary to provide our services.

These may include:

• Cloud hosting providers;

• Website and application infrastructure providers;

• Payment processors;

• Email and communication providers;

• Customer relationship management providers;

• Analytics providers;

• AI and technology service providers;

• Event platforms;

• Video conferencing providers;

• Professional advisers;

• Accountants and auditors;

• Contractors;

• Business partners where authorised;

• Affiliated NUMI entities; and

• Government or regulatory authorities where legally required.

Service providers are expected to process personal information only for appropriate purposes and subject to applicable contractual and legal obligations.

8. International and Cross-Border Data Transfers

NUMI operates and collaborates internationally.

Your personal data may therefore be processed or stored in countries outside Malaysia, including countries where NUMI affiliates, technology providers, cloud providers or other service providers operate.

Where required, NUMI will take reasonable measures to ensure cross-border transfers are carried out in accordance with applicable data protection requirements and that appropriate safeguards are implemented.

9. Data Security

NUMI uses reasonable administrative, organisational and technical measures designed to protect personal data against:

• Unauthorised access;

• Unauthorised disclosure;

• Accidental loss;

• Misuse;

• Alteration;

• Destruction; and

• Other unlawful processing.

However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your login credentials and should notify NUMI promptly if you suspect unauthorised access to your account.

10. Data Breaches

If NUMI becomes aware of a personal data breach, we will assess the incident and take appropriate measures in accordance with applicable legal requirements.

Where legally required, this may include notifying relevant authorities and affected individuals.

11. Data Retention

NUMI retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services;

• Maintaining user accounts;

• Fulfilling contractual obligations;

• Maintaining transaction records;

• Resolving disputes;

• Protecting legal rights;

• Preventing fraud;

• Complying with tax, accounting and regulatory obligations; and

• Meeting legitimate operational requirements.

Different categories of information may have different retention periods.

When information is no longer reasonably required, NUMI may securely delete, anonymise or de-identify it, subject to applicable law.

12. Your Privacy Rights

Depending on the law applicable to you, you may have rights relating to your personal data, including the right to:

• Request access to personal data held about you;

• Request correction of inaccurate or incomplete information;

• Request deletion where legally applicable;

• Withdraw consent where processing depends on consent;

• Object to certain processing;

• Restrict certain processing;

• Request information regarding how your data is used;

• Request data portability where applicable; and

• Object to or seek information regarding certain automated processing where applicable.

These rights may be subject to legal exceptions.

We may need to verify your identity before processing a request.

Privacy requests may be submitted to:

support@numi-intl.ai

13. Marketing Communications

You may opt out of promotional email communications at any time by:

• Using the unsubscribe link in the relevant email; or

• Contacting support@numi-intl.ai.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages.

14. Children’s Privacy

NUMI’s paid training services, personalised services and member services are generally intended for individuals aged 18 or above, unless a particular product expressly provides otherwise and appropriate consent procedures are implemented.

NUMI does not knowingly seek to collect personal data from children in circumstances where parental or guardian consent is legally required.

If you believe that a child has provided personal information improperly, please contact us.

15. Live Sessions and Recordings

NUMI may record certain online or in-person educational sessions.

Where recording occurs, reasonable notice will be provided.

Recordings may capture:

• The instructor;

• Participant questions;

• Chat messages;

• Audio; or

• Video voluntarily enabled by participants.

NUMI will not intentionally use an identifiable participant’s image, testimonial or personal story for public advertising without the appropriate authorisation where required.

16. Third-Party Websites and Services

NUMI services may contain links to external websites, applications or platforms.

NUMI is not responsible for the privacy practices of independent third parties.

You should review the privacy policies of those third parties before providing personal information to them.

17. Business Transfers

If NUMI undergoes a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, personal data may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services;

• Changes to technology;

• Changes to business practices; or

• Changes in legal requirements.

The latest version will be published on our website with the revised “Last Updated” date.

Where required, we will provide additional notice of material changes.

19. Governing Privacy Requirements

NUMI processes personal data in accordance with applicable privacy and data protection requirements, including, where applicable, Malaysia’s Personal Data Protection Act 2010 and amendments made to it.

Users in other jurisdictions may have additional statutory rights under the privacy laws applicable to them.

20. Contact Us

If you have questions about this Privacy Policy, NUMI’s processing of personal data or wish to exercise an applicable privacy right, contact:

NUMI International (M) SDN BHD
Email: support@numi-intl.ai
Website: numi-intl.ai

© 2026 NUMI International (M) SDN BHD. All Rights Reserved.